By booking a travel service with Al-Arafat Tours & Travels, you agree to comply with and be bound by the following Terms & Conditions. These terms govern your use of our services, including Hajj, Umrah, and all other travel packages. Please read them carefully before making any booking.
All bookings must be confirmed through our official website, by phone, or in person at our office. A deposit or full payment may be required at the time of booking, depending on the package selected. Failure to make payment within the specified timeframe may result in the cancellation of your booking without prior notice.
Cancellations must be made in writing and will only be effective upon acknowledgment from our team. Refund eligibility depends on the time of cancellation:
Some packages (especially Hajj/Umrah) may be non-refundable due to third-party policies.
It is the traveler’s responsibility to ensure they have valid passports, visas, and other required documents. Al-Arafat Tours & Travels can assist with visa processing, but cannot be held responsible for delays, rejections, or errors made by consulates or authorities.
While we strive to ensure a smooth travel experience, Al-Arafat Tours & Travels is not liable for:
Travelers are advised to obtain travel insurance to cover unexpected situations.
All prices listed are subject to change without prior notice due to currency fluctuations, fuel surcharges, taxes, or any unforeseen circumstances. Once a booking is confirmed, any increase in cost will be communicated and must be settled before travel.
All travelers are expected to maintain respectful and lawful behavior throughout the journey. Inappropriate conduct may lead to removal from the group or trip without any refund.
Al-Arafat Tours & Travels reserves the right to update or modify these Terms & Conditions at any time. Changes will take effect immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of the updated terms.
For any queries regarding our Terms & Conditions, please reach out to:
Al-Arafat Tours & Travels
📞 Phone: +91 98678 51046
📧 Email: umrah@alarafat.com