Cancellation & Refund

At Al Arafat Hajj and Umrah, we understand that circumstances may arise leading to the need to cancel your pilgrimage plans. Below are the details of our cancellation and refund policy to ensure transparency and clarity.

Cancellation Policy:

• *Notification*: All cancellations must be submitted in writing. This can be done via email or through our official contact methods.
• *Up to 30 Days Before Departure*: Cancellations made up to 30 days before the departure date will incur a cancellation fee.
• *29-15 Days Before Departure*: Cancellations made between 29 to 15 days before departure will incur a higher cancellation fee.
• *Less Than 15 Days Before Departure*: Cancellations made less than 15 days before departure will incur the highest cancellation fee.
• *Non-refundable Deposit*: The initial deposit paid at the time of booking is non-refundable under any circumstances.

Refund Policy:

• *Refund Processing*: Refunds, if applicable, will be processed according to our refund schedule. The processing time for refunds may vary, but we aim to complete this process as promptly as possible.
• *Refund Amount*: The amount refunded will depend on the cancellation fee applicable at the time of cancellation and any non-refundable deposits or payments.
• *Method of Refund*: Refunds will be made via the same method used for the original payment unless otherwise agreed upon.

Special Conditions:

• *Visa Denial*: In cases where a visa application is denied, the deposit remains non-refundable. Any additional payments made will be subject to the above cancellation fees.
• *Health and Safety Concerns*: If a traveler is unable to participate due to serious health issues, documentation must be provided. Each case will be reviewed individually to determine if a partial refund is possible.

Force Majeure:

• *Unforeseen Circumstances*: Al Arafat Hajj and Umrah is not liable for cancellations resulting from events beyond our control, such as natural disasters, wars, or strikes. In such cases, refunds will be considered based on the specific situation and in accordance with any agreements with service providers.

Contact Us:

For any questions or to submit a cancellation request, please contact us at:

📞 [+91 8999 306363]
🌐 [https://www.alarafat.com/]
✉️ [umrah@alarafat.com]

*Al Arafat Hajj and Umrah – Your Trusted Partner for Hajj and Umrah Journeys*

Thank you for choosing Al Arafat Hajj and Umrah. We are committed to providing you with exceptional service and support throughout your spiritual journey.